Emotional intelligence in the workplace
You’ll learn how to build self-awareness, manage emotions, and understand different perspectives—essential capabilities for improving communication, fostering collaboration, and managing conflict in today’s diverse work environments.
$795 excl. GST
1 day
On demand
Enhance workplace interactions with emotional intelligence
This practical course helps you build the emotional intelligence (EQ) skills needed to work more effectively with others. You'll explore how to improve self-awareness, manage your emotions, and better understand the behaviours and needs of those around you, essential for building stronger relationships, improving communication, and handling challenging situations with confidence.
Whether you're leading a team, collaborating across departments, or managing change, emotional intelligence enables you to engage with empathy, stay calm under pressure, and foster a more inclusive and productive work environment.
By the end of this course, you’ll be able to:
- Understand and apply key emotional intelligence principles in real workplace situations
- Build stronger, more positive relationships through empathy and active listening
- Respond effectively to pressure, conflict, and complexity using emotional regulation and resilience
Key content areas
- Core concepts of emotional intelligence
- Techniques to increase self-awareness and regulate emotions
- Adopting a growth mindset and emotional agility
- Applying empathy and cultural awareness to build trust
- Strengthening resilience in high-pressure environments
- Using EQ to navigate feedback, conflict, and collaboration
As part of our integrated learning experience, this course offers the flexibility to join in person or virtually. Participants may attend training at our purpose-built venues or dial in remotely. Trainers are skilled in both formats and ensure an interactive, engaging experience using the latest virtual tools.
Whether you're onsite or online, this course delivers a structured, practical learning experience that encourages active participation and long-term retention.
For group bookings, we can customise this course to your needs and deliver it at your workplace, at our training centre, or online.
Materials: All participants receive a detailed learner workbook to support learning and post-course application.
This course does not include a formal assessment.
On completion, participants receive a digital badge via the Credly Acclaim platform. This can be shared on your LinkedIn profile or professional network as a mark of your achievement.
PDUs
Participants who hold the Project Management Professional (PMP)® credential from the Project Management Institute (PMI)® can claim 7 PDUs under the Power Skills category upon completing this course.
Those with AIPM-recognised project management certifications (CPPP, CPPM, or CPPD) are eligible to receive 14 CPDs for this training.
PMI and Project Management Professional (PMP) are registered trademarks of the Project Management Institute, Inc.
Where is the training venue located?
Sydney courses: 45 Clarence Street, Sydney.
Melbourne courses: 34 Queen Street, Melbourne.
Brisbane courses: 215 Adelaide Street, Brisbane.
Can I request an invoice before payment?
Yes. Select ‘invoice’ during the online checkout process, and our team will contact you to organise payment.
Is this a certified course?
No. This is not an accredited certification but participants will receive a digital badge on completion.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
- Credit Card Payments: Power Skills uses Stripe payment gateway to process Visa, Mastercard, Amex, as well as Apple Pay and Google Pay transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry so you can be confident that your card details are protected for online purchases.
- Bank Transfer: We cannot guarantee your registration(s) until your payment is cleared (bank transfers take 3 days to process). Instructions for payment by bank transfer will be provided at the end of the order process.
- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
Who should attend?
This course is ideal for professionals and leaders who want to better understand themselves and others, manage difficult dynamics with empathy, and build strong working relationships in today’s diverse and demanding workplace.
Flexible group delivery
Upskill your team to enhance collaboration and delivery outcomes with our accredited training solutions
We offer group training options with volume-based pricing and flexible delivery formats — on site, virtually, or at our dedicated venues.
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