Whether you’re managing team dynamics or navigating feedback, this course gives you the tools to respond confidently to challenging behaviours. Build your capability to reduce tension, resolve issues, and promote collaboration across teams and stakeholders.
$795 excl. GST
1 day
Brisbane, Melbourne, Sydney, Perth and Virtual
Navigating difficult behaviours in the workplace is a vital skill for maintaining team productivity, reducing conflict, and fostering a respectful, collaborative environment. This course provides practical strategies to help you respond confidently and constructively when facing challenging situations.
Whether you're giving feedback, handling resistance, or managing team tension, you’ll learn how to stay calm, set clear boundaries, and defuse issues before they escalate. The course includes real-world scenarios and practical tools to help you manage behaviour in a professional and effective way.
By the end of this course, you’ll be able to:
Key content areas:
As part of our integrated learning experience, this course offers the flexibility to join in person or virtually. Participants may attend training at our purpose-built venues or dial in remotely. Trainers are skilled in both formats and ensure an interactive, engaging experience using the latest virtual tools.
Whether you're onsite or online, this course delivers a structured, practical learning experience that encourages active participation and long-term retention.
For group bookings, we can customise this course to your needs and deliver it at your workplace, at our training centre, or online.
Materials: All participants receive a detailed learner workbook to support learning and post-course application.
This course does not include a formal assessment.
On completion, participants receive a digital badge via the Credly Acclaim platform. This can be shared on your LinkedIn profile or professional network as a mark of your achievement.
Participants who hold the Project Management Professional (PMP)® credential from the Project Management Institute (PMI)® can claim 7 PDUs under the Power Skills category upon completing this course.
Those with AIPM-recognised project management certifications (CPPP, CPPM, or CPPD) are eligible to receive 14 CPDs for this training.
PMI and Project Management Professional (PMP) are registered trademarks of the Project Management Institute, Inc.
Sydney courses: 45 Clarence Street, Sydney.
Melbourne courses: 34 Queen Street, Melbourne.
Brisbane courses: 215 Adelaide Street, Brisbane.
Yes. Select ‘invoice’ during the online checkout process, and our team will contact you to organise payment.
No. This is not an accredited certification but participants will receive a digital badge on completion.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
This course is ideal for people managers, team leads, project leaders, or anyone responsible for working with others in challenging situations, and who wants to handle difficult behaviour with more confidence, professionalism, and impact.
Upskill your team to enhance collaboration and delivery outcomes with our accredited training solutions
We offer group training options with volume-based pricing and flexible delivery formats — on site, virtually, or at our dedicated venues.
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