Communication is often called a “soft skill,” but in practice it’s a Power Skill. It’s the ability that makes collaboration work, ensures projects are delivered on time, and builds trust across every level of an organisation. Yet, poor communication remains one of the most common reasons projects fail.

In this article, we’ll explore practical strategies to improve communication skills in the workplace and show why these skills are essential for collaboration and career growth.

Why communication matters more than ever

• Hybrid workplaces: Teams are distributed across offices, homes, and even countries. Clear communication ensures alignment.
• Fast-paced change: With digital transformation and shifting priorities, miscommunication can derail outcomes quickly.
• Employee engagement: Transparent communication builds morale and reduces turnover.

Research from Deloitte shows that organisations with strong communication practices are 50% more likely to have lower employee turnover.

Common workplace communication challenges

1. Misaligned expectations – unclear instructions cause rework.
2. Information silos – departments work in isolation.
3. Feedback gaps – staff don’t feel heard, leading to disengagement.
4. Over-reliance on email – messages get lost or misinterpreted.

Strategies to improve communication skills

• Practice active listening: Don’t just wait to respond. Summarise, ask clarifying questions, and show understanding.
• Be clear and concise: Focus on key points. Avoid jargon unless the audience shares it.
• Adapt to your audience: Senior executives need a high-level view, while technical staff may need detail.
• Use feedback loops: Ask, “Does this make sense?” or “What’s your view?” to confirm alignment.
• Leverage multiple channels: Combine email with face-to-face, video, or collaborative tools like Teams or Slack.

Communication as a Power Skill for collaboration

When communication becomes a structured capability, collaboration improves dramatically. Teams spend less time clarifying and more time delivering.

Case example: a cross-department project that introduced weekly stand-ups, active listening training, and stakeholder alignment reduced project delays by 30%.

Conclusion

Workplace communication isn’t a “soft skill” — it’s a Power Skill. Organisations that invest in developing it see stronger collaboration, fewer delays, and higher employee engagement.

👉 Explore our communication courses to help your team collaborate more effectively.